The new Dagenham Library and One Stop Shop facility occupies approximately 2100sqft over two floors in a new mixed use development on a prominent corner site in the centre of Dagenham.

The brief was to provide a high quality civic facility that acts as a community hub for the people who live and work in the area, with a One Stop Shop providing a single point of accessible customer service with the library providing an inviting flexible centre of lifelong learning.

Evolution worked closely with the LBBD Project Board and extensive consultation was undertaken with all stakeholders including council staff and local residents, with exhibitions being undertaken at local venues. The resultant design reflects feedback received from the consultation and aims to provide a flexible, innovative yet practical facility that enhances the experience of customers. Traditional reception desks have been omitted and replaced by staff lecterns which act as hubs for floor walkers. The one stop shop layout has been designed to be customer friendly whilst accommodating staff safety concerns, Q-matic screens being located throughout the building to encourage people waiting to use all the facilities. The children’s and teen libraries are located on the ground floor for ease of access and have been designed to be inviting to the user groups. A Changing Places facility is also located on the ground floor, with the main library and public meeting rooms being located on the first floor. The client requirement for flexible spaces to accommodate changes in service delivery resulted in raised access floors and continuity of materials and colours being utilised throughout. Evolution selected all the loose furniture and designed all the fixed and bespoke furniture, all to be visually interesting whilst being, flexible, practical and robust and meeting the different physical requirements of users.

This project was undertaken whilst acting as Architectural Consultants for Faithorn Farrell Timms.